FAQs

DO YOU HAVE A PHONE NUMBER ?
Yes. Our number is 347-501-6394. If you prefer email, our address is Hello@Inglot-tnt.com.
HOW LONG BEFORE I GET A REPLY TO MY EMAIL ?
Within 24-36 hours, you should receive a reply. Naturally, in some cases, it might take longer for you to get a response. Rest assured, we pride ourselves on excellent customer service so regardless of the nature of your inquiry, you will receive a timely and professional reply.
DO YOU ACCEPT RETURNS/EXCHANGES ?
Yes. However, items need to be unopened and not purchased during promotions or on sale. Please see the "Shipping & Returns" section on our website for additional information.
IS STARLITE PHARMACY AFFILIATED WITH YOU ?
Yes. Starlite is an authorized distributor for Inglot Cosmetics in Trinidad. However, pricing, discounts and promotions on this site are completely separate to and not effective at Starlite Pharmacy locations.
CAN I RETURN PRODUCTS PURCHASED ON YOUR WEBSITE AT STARLITE PHARMACY ?
No. We are a separate legal entity from Starlite Pharmacy.
DO I HAVE TO PAY VAT ?
Yes, we are required by law to charge Trinidad and Tobago's statutory VAT of 12.5%. Please note VAT proceeds go to Trinidad and Tobago's customs and not us!
DO I HAVE TO PAY THE 7% ONLINE TAX ?
Yes, it is the law of Trinidad and Tobago.
DO YOUR SELLING PRICES INCLUDE TARIFFS TO CUSTOMS ?
No, it is already included in the product price. VAT and Online Tax are the only taxes you are charged. We will clear your order with T&T's customs and pay the tariffs.
WHAT ARE MY DELIVERY OPTIONS ?
Delivery options are determined by the products you order. For products, such as Duraline, Eyeliner gel #77 and 31T brush, you can choose to pickup or have them deliver to your T&T address. Pickup is free at WrapsWork on Ariapita Avenue and in Chaguanas. Express and standard delivery are available. Express delivery takes 1-2 business days and costs $10 USD while standard delivery takes 3-5 business days and costs $6 USD.
WHAT ARE MY DELIVERY OPTIONS IF I ORDER PRODUCTS OTHER THAN DURALINE, EYELINER GEL #77 AND 31T BRUSH ?
There is standard and free delivery to a T&T address. Standard delivery takes 7-10 business days and costs $6 USD and free delivery on orders of $60 USD or more.

DO YOU SHIP TO US SKYBOXES ?
Yes. You can ship with DHL, UPS or USPS. Shipping cost is determined at checkout.

WHAT IF I NEED TO CHANGE MY DELIVERY ADDRESS ?
Contact us immediately within 2 business days of placing your order. After that period, we might not be able to change your delivery address.

WHY IS MY ORDER DELAYED?
There might be circumstances beyond our control that cause delivery delays, such as holidays, natural disasters, industrial actions at Ports in the USA, Europe or Trinidad and Tobago, issues with Trinidad customs, among others. We will promptly and professionally update you of any changes in the delivery schedule of your order.

WHERE ARE YOU SHIPPING FROM ?
New York City, New York, United States.
I COULDN'T FIND AN ANSWER TO MY QUESTION HERE.
Email us at Hello@Inglot-tnt.com or call at 347-501-6394.